Last Updated: October 15, 2026
OVERVIEW
Welcome to RUQELVI! The terms "we," "us," and "our" refer to RUQELVI, an online store operated by Wuhan Hongyong Network Technology Co., Ltd., located in Wuhan, Hubei Province, China.
RUQELVI operates this website, including its content, features, tools, products, and related services (collectively, the "Services"). Our store is powered by Shopify, which provides the e-commerce platform supporting the Services.
These Terms of Service ("Terms"), together with the policies referenced herein, describe your rights and responsibilities when accessing or using the Services.
Please read these Terms carefully. They include important information about orders, shipping, intellectual property, warranty disclaimers, and limitations of liability.
By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state or province of residence, or that you have the necessary authorization to use the Services under applicable law.
To browse, place orders, or use certain features, you may need to provide information including your name, email address, billing information, payment details, and shipping address.
You agree to provide accurate, complete, and current information and to update it when necessary.
If you create an account, you are responsible for safeguarding your login credentials and activities conducted through your account. You may not transfer or sell your account to another person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to present accurate product descriptions, images, dimensions, and other relevant details.
However, product colors and appearance may vary depending on your device, display settings, lighting, and other factors.
We may update product descriptions, availability, and offerings from time to time.
We reserve the right to discontinue products or limit purchase quantities when reasonably necessary, subject to applicable law.
Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.
SECTION 3 - ORDERS
When you place an order, you submit an offer to purchase the selected products.
Orders are subject to acceptance, payment verification, and product availability. We may decline or cancel an order for legitimate reasons, including suspected fraud, payment issues, product unavailability, or incorrect information.
If we cancel an order after payment has been collected, we will arrange an appropriate refund.
Please review your order details carefully before submitting your purchase.
If you need to request a change to your order, please email support@ruqelvi.com within 24 hours of placing the order. We will make reasonable efforts to accommodate requests before shipment, but changes cannot be guaranteed.
Orders that have already shipped generally cannot be modified.
Returns, refunds, and exchanges are handled in accordance with our published Return & Refund Policy and applicable consumer protection laws.
Products purchased through RUQELVI are intended primarily for personal or household use.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change without prior notice. The price applicable to your order will be the price displayed at checkout and confirmed when your order is accepted.
Any applicable taxes, shipping charges, or other mandatory charges will be disclosed as required during checkout.
You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method submitted.
Promotional offers may be subject to additional terms, which will be communicated where applicable.
If an obvious pricing or listing error affects an order, we may contact you to resolve the issue or cancel the affected order and refund any payment collected.
SECTION 5 - SHIPPING AND DELIVERY
Order processing and delivery are governed by our published Shipping & Delivery Policy.
Processing and shipping times are estimates unless expressly stated otherwise.
Delivery may be affected by shipping carriers, customs procedures, weather, public holidays, and circumstances outside our reasonable control.
If your order is delayed, lost, or damaged during delivery, please contact us so that we can review the situation and provide assistance consistent with our Shipping & Delivery Policy and applicable law.
Nothing in these Terms limits any statutory rights or remedies relating to delivery, loss, or damaged goods.
SECTION 6 - INTELLECTUAL PROPERTY
The content of our Services, including original text, website designs, graphics, logos, images, and other materials, may be protected by copyright, trademark, and other intellectual property laws.
Such materials are owned by RUQELVI, its operator, licensors, or other respective rights holders.
You may use the Services for lawful personal and non-commercial purposes.
Except where permitted by applicable law or expressly authorized, you may not reproduce, distribute, modify, republish, or commercially exploit protected materials without the appropriate permission.
The Shopify name and related trademarks belong to Shopify. Other trademarks and brand names remain the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools, features, or services offered by third parties.
These third-party services may operate under their own terms and privacy policies.
We do not control all aspects of third-party tools and cannot guarantee their continuous availability or performance.
Your use of optional third-party tools is subject to their applicable terms and any rights available under law.
New tools or features introduced through our Services may also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to websites or resources operated by third parties.
We do not control the content, policies, or operation of independent third-party websites.
Before using a third-party service or submitting information, please review its relevant terms and privacy policy.
We are not responsible for independent third-party practices except where responsibility cannot lawfully be excluded.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
RUQELVI uses Shopify to provide its online store infrastructure.
Purchases made through our website are transactions between you and RUQELVI, operated by Wuhan Hongyong Network Technology Co., Ltd.
Shopify provides platform services but is not the seller of the products offered by RUQELVI.
Your rights relating to products, orders, delivery, and refunds are governed by your transaction with RUQELVI and applicable law.
SECTION 10 - PRIVACY POLICY
Our collection, use, and disclosure of personal information are described in our Privacy Policy.
Shopify may also process personal information in connection with the operation of our online store and its platform services.
Please review our Privacy Policy for information about personal data, cookies, advertising technologies, and applicable privacy rights.
Privacy Policy: https://www.ruqelvi.com/policies/privacy-policy
SECTION 11 - FEEDBACK
If you submit reviews, suggestions, comments, or other feedback to us, you confirm that you have the necessary rights to provide that content.
You grant RUQELVI a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish your feedback in connection with operating, improving, and promoting our Services, subject to applicable law.
You remain responsible for ensuring that your feedback is accurate, lawful, and does not infringe the rights of others.
We may moderate or remove feedback that violates applicable law, these Terms, or the rights of third parties.
We are not required to publish every submission.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website may contain errors or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates.
We reserve the right to correct inaccurate information and update website content.
If an error materially affects an order that has already been placed, we will handle the situation in accordance with applicable law, including contacting the customer and providing a refund where appropriate.
SECTION 13 - PROHIBITED USES
You agree to use our Services only for lawful purposes.
You may not use the Services to engage in fraud, unlawful activity, harassment, infringement of intellectual property rights, unauthorized data collection, or the distribution of malicious software.
You may not attempt to interfere with the website's security, bypass access restrictions, impersonate others, or disrupt the operation of the Services.
You may not use automated systems to access, scrape, or exploit the Services in ways that violate applicable law, these Terms, or reasonable technical restrictions.
We may restrict or suspend access when reasonably necessary to protect the Services, customers, or other users.
SECTION 14 - AGENTS
For purposes of these Terms, an "Agent" is software or a service that performs autonomous or semi-autonomous actions on behalf of a person or organization.
Agents accessing or interacting with the Services must comply with applicable law, these Terms, and any technical restrictions communicated by the website.
Agents must not misrepresent their identity, bypass security protections, circumvent CAPTCHA systems, or interfere with the operation of the Services.
We may restrict or block automated access where reasonably necessary for security, performance, or compliance purposes.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services when a user materially violates these Terms, engages in unlawful conduct, or creates a security risk.
Termination does not affect obligations or rights that arose before termination, including payment obligations, valid refund rights, and other rights protected by applicable law.
Provisions that reasonably need to survive termination will remain effective to the extent permitted by law.
SECTION 16 - DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain accurate information and reliable website functionality.
However, the Services may occasionally be unavailable, interrupted, or affected by technical errors.
To the extent permitted by applicable law, website functionality and informational content are provided on an "as available" basis.
Nothing in these Terms excludes or limits warranties, consumer guarantees, or other rights that cannot lawfully be excluded.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, RUQELVI and its operator will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or restricted.
These limitations do not remove mandatory consumer rights or remedies relating to products, payments, delivery, returns, or refunds.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify RUQELVI and its operator against third-party claims, losses, and reasonable expenses arising directly from your unlawful use of the Services or material breach of these Terms.
This provision does not require you to indemnify us for our own unlawful conduct, negligence, or other matters for which such indemnification would be prohibited by law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent necessary.
The remaining provisions will continue in effect to the extent permitted by applicable law.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.
These Terms, together with the policies referenced herein, constitute the agreement governing use of the Services, subject to applicable law and any additional terms expressly agreed upon for particular transactions.
SECTION 21 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.
We may assign or transfer our rights and obligations in connection with a legitimate business transaction, subject to applicable legal requirements and the protection of customer rights.
SECTION 22 - GOVERNING LAW
These Terms will be interpreted and applied in accordance with the laws applicable to the relevant transaction and the parties, including any mandatory consumer protection laws.
Nothing in these Terms deprives consumers of protections or legal remedies that cannot be waived under applicable law.
SECTION 23 - HEADINGS
The headings in these Terms are included for convenience only and do not affect the interpretation of their provisions.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We may update these Terms to reflect changes in our business operations, Services, or legal obligations.
The latest version will be published on this page with an updated revision date.
Where required by applicable law, we will provide notice of material changes.
Changes will not retroactively remove rights already acquired under completed transactions.
SECTION 25 - CONTACT INFORMATION
For questions about these Terms of Service, please contact:
Store Name: RUQELVI
Legal Business Name: Wuhan Hongyong Network Technology Co., Ltd.
Email: support@ruqelvi.com
Phone: +86 139 8523 6512
Business Address:
Room 03, 10th Floor, Building B, Yangtze Communication IoT and Smart Application Industrial Park,
No. 60 Chuangye Street, East Lake High-tech Development Zone,
Wuhan, Hubei Province, China.
Website: https://www.ruqelvi.com/