Shipping policy
At RUQELVI, we aim to provide clear information about the processing and delivery of your order. The estimated delivery time consists of processing time and shipping time.
Processing Time
Orders are typically processed and prepared for shipment within 72 hours after the order is placed and payment is successfully received.
Estimated Shipping Time
Shipping time refers to the estimated time between shipment and delivery to the destination.
USA & Canada
Estimated shipping time: 2–4 weeks.
Australia & New Zealand
Estimated shipping time: 2–4 weeks.
United Kingdom & Europe
Estimated shipping time: 2–4 weeks.
Other Countries
Estimated shipping time: 2–5 weeks.
Please note that these delivery times are estimates. Delivery may take longer due to carrier delays, customs processing, public holidays, weather conditions, high order volumes, or other circumstances outside our reasonable control.
Order Tracking
Once tracking information becomes available, you can use your tracking number to check the latest status of your shipment through 17TRACK.
Tracking information may take several days to become active or display updated shipment details after your order has been shipped.
If you have difficulty locating your tracking information, please contact us at support@ruqelvi.com and include your order number.
Separate Shipments
In some cases, products within the same order may be shipped separately and may arrive at different times.
If your order is divided into multiple shipments, separate tracking information may be provided for each shipment.
Lost or Damaged Shipments
If an item is lost during delivery or arrives damaged, please contact us at support@ruqelvi.com and provide your order number along with sufficient information or photographs showing the issue, where applicable.
After the issue has been reviewed and confirmed, we will send a replacement item at no additional cost.
Order Changes
If you need to request a change to your order, please contact us at support@ruqelvi.com within 24 hours of placing your order.
We will make reasonable efforts to accommodate your request. However, if your order has already been shipped, we will not be able to make changes to it.
Please review your order information carefully before completing your purchase.
Contact Us
If you have questions about shipping, delivery, or tracking, please contact us:
Email: support@ruqelvi.com
Customer Service: +86 139 8523 6512
Company Information
RUQELVI is operated by:
Wuhan Hongyong Network Technology Co., Ltd.
Business Address:
Room 03, 10th Floor, Building B, Yangtze Communication IoT and Smart Application Industrial Park,
No. 60 Chuangye Street, East Lake High-tech Development Zone,
Wuhan, Hubei Province, China.